HR Helpdesk & Support

Streamline HR support with a centralized helpdesk
system. Allow employees to raise tickets for queries or
issues, automatically route them to the right category or
department, track service levels with SLA monitoring,
and maintain a searchable knowledge base of FAQs and
resolution logs for faster problem-solving.
all in one streamlined, easy-to-use platform.

Employee Ticketing
System

Enable employees to submit and track HR-related queries or issues as tickets, ensuring every request is documented, prioritized, and resolved efficiently.

Description
Description

Category-Based Ticket
Routing

Automatically direct employee tickets to the appropriate HR team or department based on the issue category, ensuring faster response times and accurate resolutions.

SLA Tracking

Monitor and enforce service level agreements for HR requests, ensuring timely responses and resolutions while maintaining high service standards.

Description
Description

HR FAQs &
Resolution Logs

Maintain a centralized knowledge base of frequently asked questions and past resolutions, enabling employees to find answers quickly and reducing repetitive HR queries.

Violetts Workplace HR Management

Frequently
Asked Questions

What is Violetts® Workplace HR Management?
Violetts® Workplace HR Management is a comprehensive solution for managing all aspects of human resources, from employee onboarding to performance tracking and payroll management.
How secure is my employee data?
Your employee data is protected with enterprise-grade security measures including encryption, regular backups, and strict access controls to ensure confidentiality and compliance.
Can it integrate with other tools we already use?
Yes, Violetts® offers seamless integration with popular business tools including accounting software, productivity suites, and communication platforms through our API and pre-built connectors.
Do I need technical expertise to set it up?
No technical expertise is required. Our user-friendly interface and step-by-step setup wizard guide you through the process, with support available if needed.